Shipping Policy
At Terraformo, we’re proud to offer our customers FREE shipping on all orders! We are dedicated to ensuring a smooth and reliable delivery experience for every traveler.
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order. Once your order is handed over to our shipping carrier, it is considered dispatched and will begin transit to your chosen address.
During peak seasons or holidays, processing times may extend up to 7 business days. We appreciate your patience during these times.
Estimated Shipping Times
Delivery times depend on your location and other external factors. Below is an estimated delivery timeline:
- U.S.A.: 4-7 business days
- Canada : 4 - 7 Business days
Please note that shipping carriers may experience delays during peak periods, holidays, or due to unforeseen circumstances such as customs inspections. These delays are outside of our control and may increase the overall delivery time.
Order Changes and Accurate Shipping Details
To avoid delays or cancellations, please ensure that your shipping details are complete and accurate at checkout.
If we detect an issue with your address, our support team will reach out via email within 3 business days for verification. If we do not receive a response, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at support@terraformo.com within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee updates after this period.
Delayed Delivery
While we strive to deliver orders on time, external factors may occasionally cause delays. These may include:
- Severe weather conditions
- Transportation disruptions
- Customs processing delays
If there is an issue with your delivery, please contact the courier directly for assistance. While Terraformo is not liable for delays caused by external factors, we will work with the courier to resolve the issue as quickly as possible and keep you updated on your order status.
Lost or Stolen Packages
If your package is lost or stolen, please contact us at support@terraformo.com. While we are not responsible for lost or stolen packages once they are handed over to the courier, we will assist you in resolving the issue.
Steps to take:
- File a claim with the courier company for lost or stolen packages.
- Provide any required details, such as tracking information, to assist in the claims process.
We will also follow up with the courier on your behalf. If the package is not located, we may offer a replacement depending on the situation. In some cases, filing a police report may be necessary.
Shipping Policy Updates
Terraformo reserves the right to modify or update this Shipping Policy at any time without prior notice. By purchasing and using Terraformo products, you agree to the terms outlined in this policy, including any changes that may be made.
We encourage customers to review this policy periodically to stay informed about updates that may affect their orders. For questions or concerns, please reach out to us at support@terraformo.com.