Return and Refund Policy

At Terraformo, our mission is to provide products that empower solo travelers to explore with safety and confidence. We stand behind the quality and effectiveness of our products, and we encourage you to try them for at least 14 days before considering a return. If you are not satisfied with your purchase after this period and within our 60-day money-back guarantee, please contact us at support@terraformo.com to initiate a return.

Cancellation Policy

If you need to cancel or modify your order, please notify us within 24 hours of placing it. After this period, your order may have entered the processing phase, and changes or cancellations may no longer be possible. If your cancellation request is received within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We are confident in the value our products provide and encourage you to give them a fair trial for at least 14 days. If you are not completely satisfied, you may return your items after this period and within the 60 days covered by our money-back guarantee.

Please note that shipping fees (if applicable) are non-refundable. To initiate a return, contact us at support@terraformo.com or use the form on our Contact Us page. For faster processing, include your Order Number or the Name and Email Address used when placing the order.

Damaged Items

At Terraformo, we ensure careful packaging to prevent damage during shipping. A product is considered damaged if it is defective or physically broken. Damaged packaging, such as dented boxes, where the product itself is intact, is not considered damage.

If your product arrives damaged, notify us within 72 hours of delivery at support@terraformo.com. Include a clear photo of the damage for assessment. If eligible, we will replace the item at no cost to you. Please note that we do not refund, replace, or accept returns for items damaged due to normal wear and tear, misuse, or improper use.

Shipping and Delivery

We strive to ensure timely delivery, but we are not responsible for delays caused by external factors such as the courier, customs, or unforeseen shipping issues. If you encounter delivery problems, please contact the courier directly. Terraformo is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout. If an incorrect address is provided and not corrected within 24 hours of placing your order, Terraformo cannot offer a refund or resend the item.

Policy Updates

Terraformo reserves the right to modify this Return & Refund Policy at any time. Customers are encouraged to review the most recent version before making a purchase. By purchasing and using Terraformo products, you agree to the terms of this policy.

For questions or assistance, please contact us at support@terraformo.com.